1. How is the after-sale service?
We provide a professional technology support team for timely assistance. Support is available via telephone, online chat (WhatsApp, Skype, etc.), or webcam to resolve any machine issues promptly.
2. Is training provided for the machine?
Yes, we provide a complete user manual and instructional videos. Additionally, our 24/7 online consultants ensure that any operational questions are answered immediately.
3. What is the shipment timeframe?
Machines are typically shipped within 5-7 business days once the payment is received and confirmed.
4. How is quality control managed?
Our strict quality inspection department ensures every machine is tested multiple times by engineers before delivery, guaranteeing high performance and reliability.
5. Which wavelengths are available in the K12?
The K12 model supports professional 808nm diode laser technology, or a triple-wavelength combination of 755nm, 808nm, and 1064nm for all skin and hair types.
6. Is the machine suitable for salon use?
Absolutely. With high power output (up to 2400W) and a large 15.6-inch display, it is designed specifically for high-efficiency salon treatments and home professional use.
Lyens Beauty
